Shipping and payment terms for retailers

By default, we ship with DHL. Orders within Germany with a gross value including shipping costs over 500 euros and orders from Switzerland are shipped with UPS. No shipping to packing stations or post office boxes.

Germany
Flat rate shipping costs of 5.95 euros

European Union, Iceland, Lichtenstein and Norway

Up to a gross value of goods including shipping costs of max. 500 euros, the shipping costs are a flat rate of 15 euros

Prices for additional insurance for a gross goods value including shipping costs higher than 500 euros
These are added to the postage cost of 15 euros.
up to 1000 euros + 14 euros
up to 2000 euros + 28 euros

Switzerland

Flat rate shipping costs 29 euros
Please note that there are additional costs for duties and taxes when importing into Switzerland to be borne by the customer.

Compensate for your shipping costs with our discount of 5%, on goods value 400 euros or more.
Note: During the ordering process, this discount will only be displayed in the order overview..


Payment methods

As a retailer, you can use the invoice payment method. You will find our bank details on your invoice.


Terms of payment

Minimum order value150 euros. After ordering you will receive an invoice, 50 percent are due with the order, the remaining amount 14 days after receipt of the goods.


Right of withdrawal

Retailers and companies are excluded from the right of withdrawal.
For initial orders, we offer retailers the option of free returns.
 

Return after initial order

If the goods do not meet your expectations, please inform us immediately by email. You will then receive a return label by email. Please return all items including the jewellery box, care instructions flyer and hang tag to us within 3 days.
It is best to use the original box for reshipment and to pay attention that product and package of the product are sufficiently protected against damage.
 
Please understand that we can only accept intact items and complete returns. Upon receipt of the goods, we reimburse you for the payment you have already made, minus the shipping costs for the original delivery. Please provide us with your bank account details for this.